General Terms
Returns: A risk-free 7 day trial period applies to all ready-to-ship items unless otherwise stated. All items must be returned in their original, unmounted, undamaged, saleable condition. Customers are responsible for paying all applicable return shipping fees. Refunds are not applicable for custom and made-to-order items (see Commissions and Custom Orders below).
Commissions and Custom Orders
Item Details: The specified gemstone characteristics are outlined before each sale, allowing for permissible variances of up to 10% in the final product's weight and/or dimensions as agreed upon.
Pricing: Clear agreement on all prices is established prior to purchase. Full payment is required upon placing the order.
Delivery Schedule: Gemstone materials currently in stock have a lead time of 6 to 8 weeks. Special order materials - with associated itemized costs listed above - have an additional lead time of 2 weeks. Orders will be shipped promptly once the items become available.
Returns: Refunds are not applicable for custom and made-to-order items unless there are substantial deviations from the mutually agreed specifications for the gemstone. In the event that the gemstone substantially deviates from the agreed expectations, the customer is eligible for a full refund, excluding any incurred shipping costs.
Privacy Policy
At Gems by Johnny Store, we highly value your privacy and are committed to safeguarding any personal information you may provide. Our approach is simple and transparent. Here's a brief overview of our privacy policy:
1. Information Collected:
Contact Form: When you use our contact form, we collect your name, email, and message. This information is used solely to respond to your inquiry.
Commissions Quote Request Form: Similarly, when you submit a commissions quote request, we collect your name, email, and message to assist you with your request.
2. Data Usage:
We use the information provided exclusively to respond to your inquiries or commissions requests. Your details will not be used for any other purpose without your explicit consent.
3. Payment Processing:
Gems by Johnny Store utilizes Stripe for payment processing. Rest assured, your payment details are securely handled by Stripe, and no personal customer information is stored on our website server.
3. Third-Party Services:
Please note that our privacy policy does not extend to third-party websites or services linked from our site. We recommend reviewing the privacy policies of those external sites.
4. No Selling or Sharing:
Gems by Johnny Store does not engage in selling or sharing your personal information with third parties for marketing or any other purposes.
5. Security Measures:
We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
6. Changes to Privacy Policy:
Gems by Johnny Store reserves the right to update this privacy policy to reflect changes in our practices. Any modifications will be effective immediately upon posting.
7. Mailing List Anti-Spam and No Third-Party Data Sharing Policy
We respect your inbox. Our mailing list is spam-free, and we promise not to share your information with third parties. You'll only receive relevant updates and information directly from us. Your privacy matters.
8. Contact Us:
If you have any questions or concerns regarding our privacy policy, feel free to contact Gems by Johnny Store on our contact page.
Thank you for choosing Gems by Johnny Store. We appreciate your trust in us, and we are dedicated to ensuring the privacy and security of your information.